TESTIMONIAL Company name
Company profile
Fibersat Comunicaciones is a prominent telecommunications company based in Chile, specializing in internet telephony, intermediary services, and text messaging solutions. With a legacy of excellence spanning over two decades, Fibersat is committed to delivering reliable and innovative telecommunications services to its diverse clientele across Latin America.
Eduardo, why did you choose the messaging solution from HORISEN? What is the reason for purchasing our messaging products?
After using open-source systems, we realized we needed to focus on our core business and leave SMS management to a specialised company. We were wasting time obtaining information, whether it was for a specific customer’s SMS through a ticket or simply for monthly billing for each client. Therefore, we have chosen HORISEN’s platform for wholesale traffic and we are exploring the portal for retail traffic and social networks. We indeed pay more at first, but now we save time, and time is money.
Now, with just a few clicks, we can easily respond to a customer requesting information about a specific SMS from three weeks ago. Thanks to the offline nature of SMS, unlike voice calls where the process is more direct in contacting the subscriber, we can quickly access the details of each case and provide an efficient and accurate response.
What has exceeded your expectations since working with us and how is our platform better than the one you used before?
Currently, we focus on commerce, which is our specialty. At Fibersat, we are experts in this area, and thanks to HORISEN, we can faithfully showcase our identity and capabilities. What sets HORISEN apart is their intuitive platform that streamlines every aspect of SMS management. Unlike our previous experience with open-source software, where obtaining essential information was often time-consuming, HORISEN’s interface offers unparalleled simplicity and efficiency. The ability to effortlessly create connectors, exercise precise credit control, and prioritize SMS, has transformed the way we operate. As experts in commerce at Fibersat, we understand the importance of presenting our identity and capabilities accurately. With HORISEN, we can do just that, with confidence and precision. In essence, HORISEN’s platform has empowered us to focus on what we do best – commerce – while providing us with the tools and support needed to thrive in today’s competitive messaging industry.How does our SMS platform help you grow?
Fibersat was founded as a carrier 19 years ago, initially focusing on voice services. However, in 2017, we recognized the potential shift in the market towards SMS. That year, we pioneered political SMS campaigns and successfully managed the entire campaign for the elected president. While he had his qualities, our support through SMS played a crucial role, highlighting the effectiveness and potential of SMS communication. Fibersat, founded as a carrier 19 years ago with a primary focus on voice services, embarked on a transformative journey in 2017. Recognizing the growing potential of SMS in the evolving landscape, we strategically shifted our attention towards this communication channel. It was a pivotal year for us as we ventured into uncharted territory, pioneering political SMS campaigns. Our decision proved to be smart, as we not only successfully managed the entire campaign for the elected president but also witnessed firsthand the remarkable impact of SMS messaging. While the president possessed his unique qualities, our support through SMS played a pivotal role in amplifying his message and engaging voters effectively. Since partnering with your SMS platform, the growth of our SMS business has been exponential. The intuitive features and robust capabilities of your platform have empowered us to streamline our operations, optimize campaign management, and deliver exceptional results for our clients. With each passing year, we continue to expand our reach, solidifying our position as a leader in the SMS communication industry. Our success story is a testament to the effectiveness and potential of your SMS platform in driving growth and achieving impactful results.What specific feature do you like the most?
We were impressed by the ability to graphically visualize the flow of SMS through each client’s accounts. This feature allows us to observe the behavior of a specific account over a given period. It’s truly fantastic!
But we cannot mention just one feature; rather, the complete answer would be that we have full control, which allows us to focus on what we do best.
What are the benefits from using our SMS Platform?
The HORISEN platform has been key to our success for three main reasons. First, it has allowed us to save significant time in SMS management thanks to its intuitive interface. Second, we have reduced our operating costs by consolidating our operations on a single platform. Lastly, we have experienced an increase in our revenues thanks to the segmentation and personalization capabilities of our campaigns. In summary, HORISEN has helped us work more efficiently, reduce costs, and increase our revenues, making us enjoy our work even more. The SMS business has a promising future, backed by impressive figures. The global SMS messaging market is expected to reach $80.6 billion by 2026, with an annual growth rate of 11.2%. Additionally, the SMS open rate is estimated at 98%, significantly surpassing other communication channels. With these statistics in mind, it’s clear that SMS will remain a powerful tool for marketing and business communication in the years to come.Would you recommend HORISEN to someone who might be hesitant and why?
Absolutely, I would highly recommend HORISEN to anyone in the telco industry. Our own experience speaks volumes, and the reason is clear: with HORISEN’s messaging technology solutions, we have been able to swiftly and effectively respond to new business opportunities and expand our reach.
My journey with HORISEN has been truly satisfying. Yet, beyond merely recounting our success, I extend an invitation for you to experience it firsthand. With HORISEN, you’ll discover a platform that not only meets your requirements but consistently surpasses your expectations. I encourage you to explore it yourself and witness firsthand how HORISEN can revolutionize and elevate your messaging business.
Eduardo Olivares, COO
Eduardo Olivares is a seasoned professional in telecoms with a background in Computer Science and Electronics. His career includes a significant milestone in 2012 when he was honoured with the prestigious Frida International Award for his contribution to Net Neutrality legislation, marking him as a pioneer in the field of IP communications. Since then, Eduardo has remained dedicated to advancing the field of IP communications and SMS technology. Presently, he leads Fibersat Comunicaciones, a renowned carrier with 19 years of industry experience. Under his guidance, Fibersat has expanded its footprint, providing top-notch SMS services to esteemed providers across Chile, Peru, and soon, Brazil.