TESTIMONIAL Airtime Tech Global

Company profile

Airtime Tech Global is a telecommunications company with over 20 years of experience authorized to operate in the market as an operator of intermediate services. Additionally, it is authorized for offering consulting activities, management and other business support services. Thanks to this legal channel, Airtime Tech Global is interconnected with all telecommunication companies in the country. The company owns the infrastructure and technological strength their customers can rely on to get the necessary support.
Its vision is to enable companies to build connections with their customers and overcome the interaction gap between them.

Wilber, why did you choose HORISEN messaging solutions?

Among a broad spectrum of telco industry leaders, HORISEN was chosen as the technology provider for Airtime Chile for its outstanding product quality and appropriate pricing scheme. According to the existing infrastructure of Airtime and the available industry solution providers on the market, HORISEN’s Messaging Suite was the perfect solution that would enable us to run the entire messaging business and cover all available options for further growth. That is why we chose HORISEN SMS Platform, Business Messenger, SS7 Platform, and A2P Signalling Service –  all HORISEN products and services relevant to our SMS trading business.

What results do you get now since you are working with HORISEN products and services?

We faced a lot of issues before working with HORISEN like the infrastructure of the platform, queues, numbering plans, no protection for credit limits and a lack of a proper financial mode, issues with the campaign manager and many more.

Since we chose HORISEN’s platforms, everything has been running smoothly, we have not had any issues with message queues or loss of SMS. HORISEN SMS Platform perfectly handles a huge number of SMS thanks to its highly scalable throughput and high reliability of the software.

I also love the support we get from HORISEN. The support team is always there and I have never felt so confident that all the issues we cannot handle ourselves, will be solved fast with their assistance. We can focus on our core business, knowing that HORISEN team is always there to help us. In less than 5 minutes from sending them an email, we get an answer regarding our issue and that is what inspires our trust in HORISEN.

Would you recommend HORISEN to someone who might be on the fence?

Definitely yes, I am such a big fan of the HORISEN products and brand that I become a reseller of their messaging technology solutions too. Working with their platforms and services made me a real advocate of HORISEN.

What has exceeded your expectations since working with us?

HORISEN has exceeded our expectations in so many ways. Firstly, the infrastructure is so mature, we have never experienced issues with message loss or any similar issues. Secondly, the support we get from them is always prime service. From the top management to the customer relationship management, the whole team is so friendly and inclusive that you feel so welcome and comfortable with them. When customer service is prime, customers will be always satisfied.

The friendly, trustful relationship we have, along with their professionalism, help us focus on our core business while they manage our software.

How does HORISEN Messaging Suite help Airtime grow?

With HORISEN, we have an all-in-one solution for our messaging business. I am confident because I have covered the entire messaging business with the same infrastructure and the best support available. Additionally, I feel confident to offer big enterprises a carrier-grade solution that is proven to be scalable, robust, and failproof. Thus, I can focus on my core business and its growth. Our service quality has significantly improved since we work with HORISEN and thanks to that, we have grown our business by 500%.

How did the company go “the extra mile” to serve you?

At the very beginning, when we first contracted HORISEN, their team took a leap of faith and allowed us some months to revamp the business at no cost. It meant a lot at that point and as we grew, the whole team made themselves available to help and support us whenever we needed to.

What specific feature do you like the most?

The new routing set of HORISEN SMS Platform that allows you to programmatically do routing based on different conditions is my favorite feature.  Moreover, I like the omnichannel nature of Business Messanger which allows you to add messaging apps of your choice and contact customers through their preferable channels like WhatsApp, Google Business Chat, Instagram, etc. I also like that you can customise the reports using Grafana, so you are not limited only to the infrastructure of the platform, but you can also query via API and create in Grafana all the dashboards that your imagination can have. Additionally, you could use the APIs to connect to Google Datastudio and other apps and systems like billing for specific market requirements.

What has the post-sales relationship been like?

Friendly as heaven! The CRM team provides us with the best guidance. They always make sure you fully understand what issue you are facing or trying to resolve, so that they can guide you with a proper answer and not just up-sell you something you do not need.

What are the benefits of using our products?

I would definitely emphasize increased revenue as a major benefit of working with HORISEN messaging technology solutions. Highly reliable and robust platforms allow you to handle your SMS trading business much better having the peace of mind that your infrastructure is up to the game so you can focus on selling. Moreover, it has brought us more profitable clients given the fact that with HORISEN platforms we can make special pricing on destinations where the rates of the market are even around triple zero after the dot.