Why Good Is No Longer Good Enough

Why Good Is No Longer Good Enough

The Diderot Effect There is something curious about improvement: it rarely changes only the thing we improve. Imagine bringing one beautiful new piece of furniture into your home. It fits perfectly. It is better made, more comfortable and perhaps more contemporary...
The Telecom Industry Is Changing

The Telecom Industry Is Changing

Why Investing in Modern Messaging Technology Matters More Than Ever The telecommunications industry has never stood still, but the pace of change has accelerated dramatically over the past few years. Operators are under increasing pressure to deliver more than...
The Cost of Optimizing Everything

The Cost of Optimizing Everything

Why does everything feel a little worse today? I recently came across a short video that asked a surprisingly simple question: Why does everything feel a little worse today? Not necessarily more expensive. Not slower. Just… less satisfying. Products are packed...
Every Event Looks Similar

Every Event Looks Similar

…Until You Start Looking at the People If someone asked me what telecom events are like, I could probably describe almost every one of them before even arriving. There will be impressive booths, giant LED screens, ambitious slogans, countless product...
The Infrastructure Decisions Nobody Notices

The Infrastructure Decisions Nobody Notices

…Until They Matter Over the last few months, I have written about several topics that have been occupying my thoughts as a founder, CEO, and builder of technology companies. I reflected on how organizations can become trapped by past investments and continue...