TESTIMONIAL SmartBiz Telecom

Company profile

SmartBiz Telecom is a fully licensed US carrier which provides top international and domestic voice termination and SMS services for both retail and wholesale customers. Its owners with more than 20 years of experience in the business have led the company to a privileged position in the market providing termination to customers all around the world. Currently, SmartBiz Telecom keeps expanding its presence in the US, LATAM & EMEA markets and is interested in exploring new opportunities to start a long-lasting and successful business with new partners.

Eduardo, why did you choose HORISEN?

During the process of selecting our technology enabler, we realized that HORISEN was able to manage all the products that we have been handling and provided us with the flexibility and productivity we needed. The expertise of the people at HORISEN is excellent, and we were convinced that HORISEN would take our business to the next level by making it more profitable.

What challenges did you face before using our product?

Before using HORISEN’s messaging technology solutions, we had tried various platforms, but we were essentially learning on our own. Your platforms made a significant difference for us. Now after we have experienced the whole process, we would highly recommend anyone entering this business to try HORISEN right away due to its cost-effectiveness and the features as well as benefits it provides.

What were the key factors that influenced your decision to opt for HORISEN as your technology enabler?

The primary reasons for choosing HORISEN were not only its affordability but also its features and benefits that helped us provide better services to our customers and gain essential market insights.

How satisfied are your employees with working with our platform?

Our employees find HORISEN’s user-friendly interface and post-sales implementation to be highly satisfactory. The platform’s speed and ease of use, including the ability to conduct testing and generate reports, make it a valuable tool for us.

And how would you rate your experience with post-sales implementation process?

We recently learned about your award for the Best Training Department, and I must say, it is well-deserved. Our experience with your training has been outstanding. The trainer was excellent at conveying a wealth of information in a short period of time, and the platform itself complemented the training process effectively. We’re extremely satisfied.

How do you see your future with HORISEN?

I am convinced that this is just the beginning of a long-term relationship with HORISEN. As we explore new products and services with potential customers and plan the introduction of HORISEN’s new products and services, we at SmartBiz are excited about the future and confident that our partnership will continue to thrive. We look forward to reaching new heights with your platform and technology as we grow together.