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“Omnichannel CX in a Mobile-First World” by HORISEN’s CEO, Fabrizio Salanitri has been published in the latest issue of Pipeline Magazine.
In today’s fast-paced world, companies find it challenging to reach customers who are constantly on the move. Therefore, omnichannel has become a necessary approach that allows companies to maintain connections with their target audience.
Read the article in Pipeline Magazine and find out more about the topic.
Staying connected is no longer a luxury – it’s an expectation. Whether on the ground or in the air, passengers demand seamless communication, and airlines are taking note.
Recent reports have uncovered alarming security breaches in US telecommunications networks, where state-sponsored hackers have managed to infiltrate critical infrastructure.
The HORISEN team is excited to return this February for the Capacity Middle East event.
One-way messaging is no longer enough. Customers expect instant, two-way conversations on the channels they trust and use daily.
In a world that moves at the speed of a swipe, customers expect answers now – and not just from you, but from every brand they interact with.
Our event year started in Dubai with incredibly productive meetings, and we are excited to be back for another round of productive conversations at WAS21.